Zenni Optical Review: The Best Place to Buy Cheap Prescription Glasses?

Any unused accessories can be returned for a 100% store credit, or for a 100% refund, again excluding shipping.

During this 30-day warranty period, ZO will replace broken frames at no charge.

Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. However, it does not offer replacement screws for frames other than rimless frames.

If you feel like your glasses have a manufacturing error, then you can return them for inspection during the 30-day return window as well.

If this inspection shows that your glasses were made incorrectly, then ZO will remake them for you for free.

Finally, there’s a one year warranty, from the date of receipt, for defects in the anti-reflective (AR) coating and photochromic films. But, this warranty doesn’t cover normal wear and tear to the frames, lenses, or coatings.

How to return glasses to Zenni Optical

If you want to return your glasses to ZO, get in touch with the company by phone, chat or email, within 30 days of receiving your item to get your return authorization (RA) number.

Then make sure that your return package includes the following:

• Eyeglasses and any accessories, in the hard plastic case that contained your glasses.
• A note that includes the RA number along with a brief description of the issue that caused you to return the glasses.
• A copy of your prescription that your doctor gave you. This is so that ZO can inspect your glasses, and determine whether or not they were made according to your prescription.

Your returns need to be sent to the address provided with your RA number. If you want a replacement order, then you need to return your glasses in their entirety – with their frames, lenses, eyeglasses case, etc.

You must also pay the shipping fee to send your glasses to ZO.

If the glasses do have a manufacturing defect, ZO will refund $2.50 of your shipping fee.

Once you’ve sent your glasses back, you’ll get an email from ZO when it has processed your refund or credit. Now, if you sent your glasses back for inspection, ZO will inspect them, and send you the inspection results by email.

Is Zenni Optical Legit?

So, is Zenni Optical good?

Is it a site that you should use to buy glasses online?

In this section, we’re going to take a look at how well-rated the company is, what its customers have to say about it, and the pros and cons I discovered during my research into the company.

Better Business Bureau Rating

Zenni Optical is accredited by the Better Business Bureau (BBB). It has been accredited since 2010.

It has an A+ rating from the BBB, which is pretty impressive.

Customer Reviews

While it’s rated well by the BBB, what do customers have to say about ZO?

Here are some customer reviews from sites like Reddit and Trustpilot.

Reddit

In this Reddit thread, people speak highly of Zenni, saying they have had a great experience purchasing their glasses from the company:

• “Zenni is great. 17+ years. Dozens of glasses.”
• “Love Zenni. Have happily bought 4-5 frames over the past few years. They are my go to for oversized ray-ban shaped frames. I buy the same pair in a different color every couple of years.”
• “Zenni Optical is really good, we’ve been using them for a while.”
• “Zenni is fantastic. Wide variety of frames and lens options. You can even opt in to transitions lenses without breaking the bank.”

On other Reddit threads that I browsed through, most people praised ZO as well. So, it seems like a winner with Reddit users!

Better Business Bureau

Above, we mentioned that ZO has an A+ rating from the BBB.

However, customers on the BBB don’t rate the company so highly.

There are more than 172 customer reviews of ZO on the BBB, and it only has just over 2 stars.

That’s not a great rating.

In the customer reviews, I noticed that the most common complaint was that ZO got people’s prescriptions wrong.

Some of these customers also said that when ZO did get their prescription wrong, they would not refund the whole price and that they were without their much-needed glasses for 7 to 10 business days or more, in some cases.

Here’s what customers had to say about ZO on the BBB:

• “Purchased three pairs of rx glasses from Zenni only one pair is usable of the two that cannot be used one is too small for the face and the left lens is the wrong rx. I contacted Zenni and they informed me that I can send them back for a credit or half my cost. They made the mistake not me so why do I have to pay??”
• “Gets 1 star only because you can’t get zero. Glasses arrived with incorrect prescription. Zenni refuse to make the correct prescription or to refund my payment.”

Trustpilot

On Trustpilot, ZO has more than 65,000 reviews. It has 4.5 stars, which is an “Excellent” rating.

Customers praise the company highly, as you can see from these reviews:

• “Legit just have to make sure to input your glasses information. Love my glasses I get a lot of compliments on them.”
• “Perfect pair of glasses I have no complaints.”
• “As promised. Very nice and accurate glasses. Delivered on time.”
• “Good glasses for the right price. Frames were a little lighter weight than I expected but they will work.”
• “Would give 6 stars if I could! Easy shopping experience, excellent communication, and fantastic glasses. I’ll definitely be back!
• “Exceptional product and pricing! I’m now a regular.”

Closing Thoughts

For the most part, Zenni Optical is well-reviewed online.

Here are its main pros and cons:

Pros

• Great prices.
• Large selection of frames.
• Lots of options available, including progressive frames.
• International delivery available.

Cons

• Poor returns policy: Only refunding 50% of the price is pretty poor.

If you’re looking to buy cheap glasses online, ZO is a great choice. It offers such a wide selection and its glasses are incredibly cheap!

The only bad thing we have to say about ZO is that its return policy is pretty bad.

The only way to get a full refund from the company is to take store credit.

Otherwise, you only get a 50% refund.

If you return something, you should get the full price of the item back. Of course, it’s expected when you return stuff that you won’t get the cost of shipping back.

The actual cost of the item though should be refunded in full, regardless of whether that’s money or store credit.

Aside from the return policy though, there’s not much else negative to say about Zenni Optical.

We’d say that if you’re looking to buy glasses at an affordable price, give Zenni Optical a try.