Nobody knows your documentation better than your customers. Theoretically you can attempt to address ALL USE CASES, but you won’t reach the long tail of all of them. And why spend time trying when you can receive contributions for free?
Read the article here: www.mindtouch.com/blog/2010/05/30/customer-support-vs-soc…
Posted by Mark Fidelman on 2010-05-29 22:16:21
[shock_spots id=”2726″]
Tagged: , social documentation , mindtouch , crowd source , documentation , technical communicator , infographic
I am curious to search out out what blog system you’re using?