Truebill Review: App That Can Save You Money by Lowering Your Bills ($one thousand a Year?)

Again, that’s not great.

Finally, there have been 20 complaints closed in the last 3 years, そして 19 complaints closed in the last 12 months.

だから、, it seems like the company is getting a lot of complaints.

The Negative

Like we said above, TB is pretty well-reviewed on app stores and on Trustpilot, but on BBB, it’s definitely not.

Let’s take a look at some of the negative things that customers have to say about the app and some of the cons that I noticed during my own research.

Some people have had TB increase their bills

During my research, I saw a few people complain that TB didn’t actually lower their bills. その代わり, they were charged a higher rate, and TB still charged them for saving money anyway:

One user says in a review on the BBB:

• “Truebill said they would negotiate my bill and make it cheaper. After they told me it was a success of $300 a year saved, they charged me 40% of that, which is $120. I called AT&T and Truebill had switched me to a plan that was actually $30 more. Had I not caught that I would have been paying $300 more to AT&T, and would have been out another $120 from Truebill. Please do not trust this company.”

Another user on the Google Play Store says something similar happened to them when they allowed Truebill to negotiate their internet bill.

TB told them that they were able to lower their bill, and would charge for 40% of the savings. だけど, according to the reviewer, this did not happen:

• “Well, I just checked my statements for my internet bills and in fact did not receive a lower rate, but an increase! Truebill did not alert me of this and took my money! Their customer support is not quick and I am expected to wait at least a day to receive an initial response to the issue. Beware, just because the app says it monitors your bills for you does not mean you should “set it and forget it”. So far, this app has become another bill I have to monitor.”

今, that might not be a common occurrence, but it does show that you shouldn’t necessarily depend on an app to sort out your bills for you. You still need to double check your accounts to ensure that you’ve saved money.

It charges you when it saves you money on your bills

One of the biggest issues with TB is that it takes money from you, in order to save you money. Which is understandable. After all. the company has to make money somehow.

When it lowers your bill, it charges you 40% of the savings.

だから、, you get 60% of those savings.

This is sort of counterproductive.

If you want to save money, having to spend it is not ideal.

しかし, it could be argued that since TB is saving you money, it is providing you with a service and it needs to be paid for that service.

And, technically, you wouldn’t have those savings in the first place, if it wasn’t for TB.

Saying that there’s no reason why you can’t negotiate bills yourself with your service providers, and keep all of the profits.

The other issue with this 40% charge is that TB doesn’t just charge you for a months’ saving at a time. If it’s a yearly subscription or contract, you will have to pay for 40% of the full year’s saving upfront.

That can financially strain some people, especially those who spend a similar amount to what they earn, people who live paycheck to paycheck, and those who don’t have much in the way of savings.

One user on the BBB says that they wanted TB to help them negotiate their AT&T bill.

TB told this reviewer that they were able to negotiate with AT&T and save the person $180 for 12 months, on a monthly contract.

TB said this person’s previous bill amount was $99, and their new bill amount would be $84. It also said their bill would be $15 a month, over 12 months, and during the next year, they’d save $180.

今, the problem is that TB then billed the person 40% of the full 12 months savings, so $72, rather than billing the person for what they saved per month.

The reviewer says this wasn’t ideal for their financial situation:

• “Mind you, I have all of a couple of dollars in my account after my rent is withdrawn, they take their 72$ and my alternator just went bad in my car. I was livid. I replied back to them, how in the world can you charge me 72$ for services I haven’t even benefited from yet??”

They said that TB told them that they were able to get a savings deal negotiated for them that is good for 12 months, hence having to pay for a year’s worth of savings.

This is definitely something to be aware of.

To be fair, TB is very upfront about the fact that it does take 40% of the savings.

だけど, people may not realize that TB can take their cut of a whole year’s or more’s worth of savings at once.

We’d say that only agree to bill negotiation services from TB if you have the means to pay TB’s fee upfront.

It takes money even when it doesn’t provide a service

Another common complaint I saw about TB was that they took money, regardless of whether or not they actually got a bill lower.

One customer on BBB said in a complaint:

“I contacted Truebill and TOLD them that I wanted to CANCEL my service with them. I AM the one that contacted AT&T/DirectTV and asked for the promotions to lower my monthly bill which at the time was over $275.00 a month for the past 4 months. I CANCELLED ALL of my premium channels, I ASKED them what promotions did they have and now the bill is $112.00 for the month of August. Truebill had NOTHING to do with that I had called AT&T BEFORE I signed up, not afterwards.”

According to this reviewer, TB still charged them for its services.

I saw other complaints like this on the BBB, and in reviews on the Google Play Store.

One customer, who complained to the BBB, says:

• “I canceled services with the company and they still went though and negotiated my bill and charged me even though I canceled weeks before the negotiation took place”

A customer on the Google Play Store says:

• “Cancelled the app. Upon cancellation they called my phone company without my authorization and then charged me & took my money for something I didn’t ask them to do.”

今, if TB is taking money when it isn’t providing a service, as these reviewers claim, then this isn’t great.

Overall Verdict

全体, TB is very well-reviewed online. That isn’t to say, however, that it’s not without its problems. Above, we discussed these, and for the most part, the issues with TB seem to be with its bill negotiation service.

Charging 40% isn’t ideal for everyone. もちろん, if you think of it in a long-term sense, then it is saving you money, so that upfront fee is worth it.

For others though, it’s costly, and when you could negotiate your bills yourself for free, is it actually worth it?

For the most part, TB is highly praised by customers.

And, it could definitely save you lots of money, and make it easier to handle your finances.

The fact that it tracks subscriptions is awesome too.

全体, we’d say that TB is a good app, just make sure to double check your accounts if TB negotiates a bill to make sure that you are actually saving money.

If you do that, then the app could work great for you.

だから、, keep what we said in mind and give the app a try!

Have you ever used Truebill? If you have, how would you review TruBill? Did it help you save money? Let us know in the comments section!