Framework: The 18 Use Case of Social CRM
Don’t know how to approach Social CRM? Start with this framework.
This key framework is from the report "Social CRM: The New Rules of Relationship Management" From the Altimeter Group, in March 2010.
To read the full report and develop a strategy around Social CRM, go to:
www.web-strategist.com/blog/2010/03/05/altimeter-report-t…
Posted by jeremiah_owyang on 2010-03-05 11:54:18
Tagged: , scrm , socialcrm , social , crm , altimeter , altimetergroup , jowyang , rwang0
