Positive signs for hoteliers – getting back to business

We’re noticing a slight altered in the style of news articles about the coronavirus. Instead of the doom and shadow we have been seeing for the past nine weeks, we’re now starting to see mansions of convalescence. As an example, the May 8th New York Times article titled, “The First Signs of Travel Return ?” looks at 10 top jaunt destinations and their timing for reopening. Even if it’s click-bait, it got us excited.

While some countries, like Australia, have proactive schemes that seem like they will spur travel from nearby countries, other ends, like Singapore and Hawaii, seem much further behind, taking a more prudent approaching to opening up and putting strict measures in place to contain the virus.

For example, the Singapore Tourism Board “is working with the National Environmental Agency to create an “SG Clean” certification process for inns, menu and liquor organisations, tourist attractions and more. Starting May 12 th, the government is also requiring open businesses to participate in the SafeEntry system, which will track all employees and tourists who participate and exit a place, to continue contact draw efforts.” Even just yesterday here in California, Governor Gavin Newsom announced guidelines for the reopening of restaurants for sit-down dining.

In Hawaii, travelling “is strongly depressed. Visitors and local residents who arrive by airplane are required to self-quarantine for 14 daylights( some of those who haven’t followed the rules have received a free ticket home ); the same applies to travel between the Hawaiian islands.” There are no populace plans to lift the restrictions.

With the opening of some non-essential customs around the world, countless hotels are reopening for domestic guests. If your LinkedIn feed is like mine, you’re likely consider allayed edicts from hoteliers ultimately talking about opening dates. It’s a welcome conversion from layoff notices! But, to be sure, it’s not business as usual for these hotels.

The AHLA has provided a Hospitality Reopening Checklist that reminds us that we’re operating in very different times. Employee training around health and safety plans, new clean and sanitization procedures and guest confidence will be critical as hotels welcome back patrons. We is expecting new signage in hotels with advises and safety remembrances, brand-new stations to clean and sanitize pass and new conventions around restraining patrons and patrons safe. It’s not going to be easy but it’s crucial, especially in the early days, for inns to show the world and their clients that they’re safe.

As we have discussed before, where hotels have an advantage over other professions is that they are used to creating and executing strict standing operating procedure. For precedent, housekeeping follows an explicit checklist to ensure that all chambers are cleaned in the same way and certain standards for cleanliness are met. This earnestnes will serve hotels well as strict adherence to policies and procedures may be the difference between health and sickness, and positive versus negative reviews.

To learn more about what inns can do today to prepare for recovery, sign up to our microsite to be the first to receive our recent guidebook, coming next week!

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