BPO firm Teleperformance hires over 12,000 people in last three months using digital hiring strategy

Bengaluru: Teleperformance has hired over 12,000 beings over the last three months, squandering its digital hiring strategy, the business process outsourcing company’s new India head told ET. The digital hiring is allowing the company to reach talent in smaller metropolis across the country as it was no longer choked to hire in locations where it has cores, Aditya Arora, chief executive officer of Teleperformance India, told ET. Arora was appointed CEO of India in April.“In the last three months, “were having” hired upwards of 12,000 on our shadow campus simulation. Now the recruitment, practise, learning and performance management is all handled online. Because of this, we have been able to reach out to Tier-2 municipals, ” Arora said.He added that in the hiring process, penchant was given to former Teleperformance employees who had left the company when the pandemic hurt their previous programmes and they could not take up brand-new ones. Teleperformance has over 70,000 works in India and like most BPO fellowships had hit hard as the country-wide shutdown went into effect. However, in six weeks, 70% of the employees have moved to a work-from-home model. Overall, the Paris-listed BPO has over 330,000 employees. Of these, 220,000 are working from home, the company said where reference is showed first half upshots at the end of June. Before the pandemic, fewer than 10,000 works succeeded from home.

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