{"id":6995,"date":"2015-11-21T20:25:33","date_gmt":"2015-11-22T01:25:33","guid":{"rendered":"http:\/\/www.etrafficlane.com\/60dollarmiracle\/social-documentation-versus-customer-support-infographic"},"modified":"2015-11-21T20:25:33","modified_gmt":"2015-11-22T01:25:33","slug":"social-documentation-versus-customer-support-infographic","status":"publish","type":"post","link":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/social-documentation-versus-customer-support-infographic","title":{"rendered":"Social Documentation versus Customer Support INFOGRAPHIC"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/farm5.staticflickr.com\/4051\/4650603709_fa77d0d0fc.jpg\" alt=\"Social Documentation versus Customer Support INFOGRAPHIC\">    <\/p>\n<p>Nobody knows your documentation better than your customers.  Theoretically you can attempt to address ALL USE CASES, but you won&#8217;t reach the long tail of all of them.   And why spend time trying when you can receive contributions for free?<br \/>\nRead the article here: <a href=\"http:\/\/www.mindtouch.com\/blog\/2010\/05\/30\/customer-support-vs-social-documentation\/\" rel=\"nofollow\">www.mindtouch.com\/blog\/2010\/05\/30\/customer-support-vs-soc&#8230;<\/a> <\/p>\n<p><a href=\"http:\/\/flicker.com\/39372736@N04\/4650603709\">Posted<\/a> by <a href=\"http:\/\/flicker.com\/39372736@N04 \">Mark Fidelman <\/a> on 2010-05-29 22:16:21 <\/p>\n<p>[shock_spots id=&#8221;2726&#8243;]<br \/>\n<\/p>\n<p>  Tagged:  , social documentation , mindtouch , crowd source , documentation , technical communicator , infographic <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nobody knows your documentation better than your customers. Theoretically you can attempt to address ALL USE CASES, but you won&#8217;t reach the long tail of [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-6995","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts\/6995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/comments?post=6995"}],"version-history":[{"count":0,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts\/6995\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/media?parent=6995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/categories?post=6995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/tags?post=6995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}