{"id":2569,"date":"2015-07-17T01:36:44","date_gmt":"2015-07-17T06:36:44","guid":{"rendered":"http:\/\/www.etrafficlane.com\/60dollarmiracle\/framework-the-18-use-case-of-social-crm"},"modified":"2015-07-17T01:36:44","modified_gmt":"2015-07-17T06:36:44","slug":"framework-the-18-use-case-of-social-crm","status":"publish","type":"post","link":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/framework-the-18-use-case-of-social-crm","title":{"rendered":"Framework:  The 18 Use Case of Social CRM"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/farm3.staticflickr.com\/2760\/4408665306_d7a9436aaf.jpg\" alt=\"Framework:  The 18 Use Case of Social CRM\">    <\/p>\n<p>Don&#8217;t know how to approach Social CRM?  Start with this framework.<\/p>\n<p>This key framework is from the report &quot;Social CRM: The New Rules of Relationship Management&quot; From the Altimeter Group, in March 2010.<\/p>\n<p>To read the full report and develop a strategy around Social CRM, go to:<\/p>\n<p><a href=\"http:\/\/www.web-strategist.com\/blog\/2010\/03\/05\/altimeter-report-the-18-use-cases-of-social-crm-the-new-rules-of-relationship-management\/\" rel=\"nofollow\">www.web-strategist.com\/blog\/2010\/03\/05\/altimeter-report-t&#8230;<\/a>\n <\/p>\n<p><a href=\"http:\/\/flicker.com\/28075221@N00\/4408665306\">Posted<\/a> by <a href=\"http:\/\/flicker.com\/28075221@N00 \">jeremiah_owyang <\/a> on 2010-03-05 11:54:18 <\/p>\n\n<p>  Tagged:  , scrm , socialcrm , social , crm , altimeter , altimetergroup , jowyang , rwang0 <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Don&#8217;t know how to approach Social CRM? Start with this framework. This key framework is from the report &quot;Social CRM: The New Rules of Relationship [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-2569","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts\/2569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/comments?post=2569"}],"version-history":[{"count":0,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/posts\/2569\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/media?parent=2569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/categories?post=2569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.etrafficlane.com\/60dollarmiracle\/wp-json\/wp\/v2\/tags?post=2569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}