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Now you know basically what Truebill is, we\u2019re going to go into a little more detail about what it is and what it can do for you.<\/p>\n
You can see your cash, credit, and investment balances at-a-glance, keep track of upcoming bills, stay on target for your monthly spending goals and more!<\/p>\n
One of the most beneficial features of TB is that it can monitor and cancel unwanted subscriptions for you.<\/p>\n
With so many subscription based services that we all pay for, it is so easy to forget about the ones that you don\u2019t use anymore. Between Netflix, Hulu<\/a>, Sling TV, Amazon Prime, Spotify, Audible, cable<\/a>, gym memberships and so many other monthly subscriptions that take money automatically from your bank account, it is easy to forget about stuff you no longer use or need. Money comes out of your account automatically so you may not even notice it sometimes.<\/p>\n TB can find those forgotten subscriptions and even help you to cancel them.<\/p>\n By the way, there is a similar app called Paribus that you may also be interested in. Paribus gets you money back automatically from stores, like Amazon, that may owe you money. Read my review of Paribus<\/a> to learn more.<\/p>\n With reports, you can see exactly where your money is going. TB will categorize your expenses, so you\u2019ll know where you\u2019re spending your money. And, it will keep track of your largest and most frequent expenses.<\/p>\n It can also lower your bills, like your cell phone, cable, security, and other bills.<\/p>\n TB will negotiate the lowest possible rate for you. It can even get you refunds when your internet goes down. This is another really useful feature of TB, as it can really help you to lower your monthly expenses<\/a>.<\/p>\n TB will negotiate the best rate possible for you, like we said above.<\/p>\n Join Smart Panel Now<\/a>\n<\/p>\n<\/div>\n The first step is to connect your bill. You can do this either by logging in, or by taking a photo. Once you\u2019ve done that, TB\u2019s negotiators will work to find hidden discounts and promo rates that are available to you.<\/p>\n TB\u2019s team will work on negotiating your bill. It won\u2019t downgrade or remove your services. Instead, it lowers your bill by negotiating a better rate, or by getting one-time credits applied to your account.<\/p>\n The app works with many of the country\u2019s largest providers to negotiate bills, such as:<\/p>\n Once TB completes the negotiation, you will get an email that tells you your bill has changed and how much money you\u2019ll save.<\/p>\n Now, it\u2019s important to note that you have to split the savings with TB. It takes 40% of your savings. So, if you save $100, for example, TB will take $40.<\/p>\n If the app can\u2019t negotiate any savings for you, then you don\u2019t have to pay anything.<\/p>\n With TB\u2019s Smart Savings Goals, you can reach your savings goals.<\/p>\n It will automatically<\/a> set aside funds for your savings goals, while ensuring that you still have access to the money you need.<\/p>\n Above, we\u2019ve listed some of TB\u2019s main features, but that\u2019s not all it has to offer.<\/p>\n The TB app also offers the following features:<\/p>\n The app is free to use.<\/p>\n However, TB does offer several optional services through Truebill Premium that do cost money.<\/p>\n It charges at least $3 a month for Premium plans, which includes additional services, such as Cancellations Concierge, and Premium chat.<\/p>\n The bill negotiation service it offers also costs money. When it negotiates your bills for you, you have to pay 40% of your savings to TB.<\/p>\n Also, it can sometimes get you refunds for internet outages, which will show up as a credit on your statement. When TB successfully gets you an outage refund, it charges you 40% of the credit amount.<\/p>\n Now you know what Truebill is and how it works, you\u2019re probably wondering, is it actually legit?<\/p>\n First of all, you are having to hand over some of your data. For example, you have to link your bank accounts, and in the case of bill negotiations, link your bills as well.<\/p>\n So, it\u2019s understandable to be concerned about safety.<\/p>\n Fortunately, TB takes steps to keep your important data secure.<\/p>\n It follows the most up-to-date industry protocols for storing your data, including bank-level 256-bit encryption.<\/p>\n It also uses a company called Plaid to securely connect to more than 15,000 financial institutions across the U.S.<\/p>\n So, although you need to enter your online banking credentials during the registration process, these credentials don\u2019t touch TB\u2019s servers, and they are not stored by TB in anyway.<\/p>\n Instead, your credentials are sent through Plaid to your bank or credit card provider. Then, Plaid sends back an encrypted token to TB, which provides read-only access to your transaction data.<\/p>\n Also, it cannot move money or make any changes to your account.<\/p>\n If you want to revoke TB\u2019s read-only access token, you can, at any time, by unlinking your account.<\/p>\n TB hosts its servers securely using Amazon Web Services (AWS). This is a secure online data storage and hosting service that\u2019s used by the Department of Defense, NASA, and the Financial Industry Regulatory Authority (FINRA).<\/p>\n Your data on its services isn\u2019t accessed or used by any other party, and it\u2019s not sold either. Basically, TB only uses your data for the purposes of providing its services to you.<\/p>\n Now that you know how it uses, stores, and protects your information, let\u2019s take a look at what customers have to say about the app.<\/p>\n On Trustpilot<\/a>, Truebill has 4.5 stars, which means that it\u2019s rated \u201cExcellent.\u201d<\/p>\n There are only currently 12 reviews of the app on there though.<\/p>\n One reviewer says:<\/p>\n So, it\u2019s well-reviewed on Trustpilot.<\/p>\n On the Google Play Store, the app has more than 2,000 reviews<\/a>. And, it\u2019s well-reviewed too, with a rating of just over 4 stars.<\/p>\n Here\u2019s what people have to say about Truebill on the Google Play Store:<\/p>\n On the App Store, Truebill has more than 9,000 reviews. It\u2019s well-reviewed on there, with a rating of 4.6 stars<\/a>.<\/p>\n Here\u2019s what one user had to say about the app:<\/p>\n While Truebill is well-reviewed by 1000s of customers on the Google Play Store, and the App Store, and has a small number of good reviews on Trustpilot, on the BBB, it\u2019s another story.<\/p>\n The site is not BBB accredited.<\/p>\n It has an F rating with the BBB, which isn\u2019t good.<\/p>\n And, customers on the BBB have rated it 1 star<\/a> \u2013 albeit there are only four customer reviews on there.<\/p>\n Again, that\u2019s not great.<\/p>\n Finally, there have been 20 complaints closed in the last 3 years, and 19 complaints closed in the last 12 months.<\/p>\n So, it seems like the company is getting a lot of complaints.<\/p>\n Like we said above, TB is pretty well-reviewed on app stores and on Trustpilot, but on BBB, it\u2019s definitely not.<\/p>\n Let\u2019s take a look at some of the negative things that customers have to say about the app and some of the cons that I noticed during my own research.<\/p>\n During my research, I saw a few people complain that TB didn\u2019t actually lower their bills. Instead, they were charged a higher rate, and TB still charged them for saving money anyway:<\/p>\n One user says in a review on the BBB<\/a>:<\/p>\n Another user on the Google Play Store<\/a> says something similar happened to them when they allowed Truebill to negotiate their internet bill.<\/p>\n TB told them that they were able to lower their bill, and would charge for 40% of the savings. But, according to the reviewer, this did not happen:<\/p>\n Now, that might not be a common occurrence, but it does show that you shouldn\u2019t necessarily depend on an app to sort out your bills for you. You still need to double check your accounts to ensure that you\u2019ve saved money.<\/p>\n One of the biggest issues with TB is that it takes money from you, in order to save you money. Which is understandable. After all. the company has to make money somehow.<\/p>\n When it lowers your bill, it charges you 40% of the savings.<\/p>\n So, you get 60% of those savings.<\/p>\n This is sort of counterproductive.<\/p>\n If you want to save money, having to spend it is not ideal.<\/p>\n However, it could be argued that since TB is saving you money, it is providing you with a service and it needs to be paid for that service.<\/p>\n And, technically, you wouldn\u2019t have those savings in the first place, if it wasn\u2019t for TB.<\/p>\n Saying that there\u2019s no reason why you can\u2019t negotiate bills yourself with your service providers, and keep all of the profits.<\/p>\n The other issue with this 40% charge is that TB doesn\u2019t just charge you for a months\u2019 saving at a time. If it\u2019s a yearly subscription or contract, you will have to pay for 40% of the full year\u2019s saving upfront.<\/p>\n That can financially strain some people, especially those who spend a similar amount to what they earn, people who live paycheck to paycheck, and those who don\u2019t have much in the way of savings.<\/p>\n One user on the BBB<\/a> says that they wanted TB to help them negotiate their AT&T bill.<\/p>\n TB told this reviewer that they were able to negotiate with AT&T and save the person $180 for 12 months, on a monthly contract.<\/p>\n TB said this person\u2019s previous bill amount was $99, and their new bill amount would be $84. It also said their bill would be $15 a month, over 12 months, and during the next year, they\u2019d save $180.<\/p>\n Now, the problem is that TB then billed the person 40% of the full 12 months savings, so $72, rather than billing the person for what they saved per month.<\/p>\n The reviewer says this wasn\u2019t ideal for their financial situation:<\/p>\n They said that TB told them that they were able to get a savings deal negotiated for them that is good for 12 months, hence having to pay for a year\u2019s worth of savings.<\/p>\n This is definitely something to be aware of.<\/p>\n To be fair, TB is very upfront about the fact that it does take 40% of the savings.<\/p>\n But, people may not realize that TB can take their cut of a whole year\u2019s or more\u2019s worth of savings at once.<\/p>\n We\u2019d say that only agree to bill negotiation services from TB if you have the means to pay TB\u2019s fee upfront.<\/p>\n Another common complaint I saw about TB was that they took money, regardless of whether or not they actually got a bill lower.<\/p>\n One customer on BBB<\/a> said in a complaint:<\/p>\n \u201cI contacted Truebill and TOLD them that I wanted to CANCEL my service with them. I AM the one that contacted AT&T\/DirectTV and asked for the promotions to lower my monthly bill which at the time was over $275.00 a month for the past 4 months. I CANCELLED ALL of my premium channels, I ASKED them what promotions did they have and now the bill is $112.00 for the month of August. Truebill had NOTHING to do with that I had called AT&T BEFORE I signed up, not afterwards.\u201d<\/em><\/p>\n According to this reviewer, TB still charged them for its services.<\/p>\n I saw other complaints like this on the BBB, and in reviews on the Google Play Store.<\/p>\n One customer<\/a>, who complained to the BBB, says:<\/p>\n
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\nJoin Smart Panel and share your experince on how you use the internet. They pay you $5 for installing their free app & $5 a month just for keeping it, plus loyalty bonus every three months! .<\/p>\nStep 1: Connect your bill<\/h4>\n
Step 2: TB negotiates your bill<\/h4>\n
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Step 3: Save money<\/h4>\n
Gives you Smart Savings Goals<\/h3>\n
Other Features<\/h2>\n
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How Much Does Truebill Cost?<\/h2>\n
Is Truebill Legit?<\/h2>\n
Trustpilot<\/h3>\n
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Google Play Store<\/h3>\n
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The App Store<\/h3>\n
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Better Business Bureau<\/h3>\n
The Negative<\/h3>\n
Some people have had TB increase their bills<\/h4>\n
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It charges you when it saves you money on your bills<\/h4>\n
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It takes money even when it doesn\u2019t provide a service<\/h4>\n
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