From the Altimeter report: Leveraging Social Identity: Know and Engage Customers Better to Build More Valuable Relationships. Download the full report at: www.altimetergroup.com/leveraging-social-identity
Posted by AltimeterGroup on 2014-06-12 03:45:30
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Tagged: , altimeter group , cross-channel , customer journey , social business , social crm , social identity , social marketing , social profile
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